Shipping & Returns

Shipping Information

- Dispatch - 

I package and ship everything with my own fair hands and aim to get to the post office within 1 - 3 working days or sooner!
I also offer collection in person from my workshop in Redditch, Worcestershire, UK. 
Any queries please email me directly at allsnotlost.art [!at] gmail.com.
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- Shipping - 

Shipping is FREE and calculated based on both postage costs and packaging costs it does not include tracking. If you would like your parcel to be tracked, shipping upgrades are available, please contact me .

UK Customers
First Class Royal Mail - delivery aim 1 - 3 working days

Rest of the World Customers
Royal Mail International Standard - please allow up to 28 days for international shipping. While I do not often have problems with international shipments, sometimes parcels can be delayed in customs once they reach the country, so I ask for my international customers to take note of this when you place an order. If you would like the added assurance of knowing where your parcel is in its journey to you, please choose to upgrade to tracked shipping by contacting me directly.

Some countries charge tax and duties on international parcels above a certain value threshold. As you can understand it's not possible for me to have a knowledge base of the threshold for these duties for every country, so please check whether this will affect you, before placing your order.

Do not hesitate to get in touch with any queries or specifications so that I can make our transaction as effortless as possible :)
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- Packaging -

Greetings card are enclosed in a recyclable polypropylene sleeve and shipped in a board-backed envelope.

Prints are dispatched in a sturdy cardboard tube (dependent on size and destination). If your print has been packaged in a tube, let it unfurl naturally for a day or so before framing.

Framed original art is carefully packaged using a layer of bubble wrap, decorative paper, a layer of corrugated cardboard, and brown paper. They will be sent using a signed for service and every precaution will be taken to assure they arrive safely at their destination. In the unlikely event that something should happen during transit, a photograph will be required to assist in dealing with the matter satisfactorily to both parties - please, do not hesitate to contact me.

Pieces from the 'SomeWear' collection are gift packaged in All Is Not Lost's custom boxes, and wrapped carefully to avoid damage.
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Additional policies and FAQs

- Custom orders -

I welcome custom orders of original art (framed and unframed) and would love to hear from you with specific design requests... maybe there's a specific quotation/lyric that helps you get through this crazy life, maybe you want to share a particular wisdom with a friend or loved one, maybe you'd like a date (anniversary, first sunset together, house warming, babys arrival etc) or maybe you'd like to celebrate someones wedding with the lyrics to their first dance ... maybe you'd like a constellation, map, nursery rhyme, sign or symbol ... the possibilities are endless, and all of the above can be incorporated into a one off inimitable piece of All Is Not Lost art. Get in touch and I'll make it happen ... the world is a canvas - let me paint yours!

All sizes of commission welcome - ink and bleach, on paper, mixed media on canvas ... if there's something you like but isn't quite to your specifications, let me know. Or if there's something you've spotted at a show I've traded at but it's sold, let me know and I'll see what I can do!

I really value your feedback, it helps me to make a living, so please leave some when you receive your order and I will listen to it gratefully. 

I look forward to hearing from you.

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Returns & Exchanges

- Happiness -
Please do note that because of differences between monitors, the colours may vary slightly to what you see on screen.
Refunds are only available on damaged items and a photograph will be required to illustrate the issue.
Please contact me directly within 5 days of receiving your art and I will approach each query individually.
I make art for my happiness and hopefully yours ... all is never lost and no problem too big to resolve :)
Thank you for reading
Warm regards and best wishes, 
Hannah Mary Pugh at All Is Not Lost.

39 Tanyard Lane, Birmingham, B48 7LL, UK